case study
15 Jun 2007 - 18:14: London Eye
London eye
Employee number: 290
Industry sector: Entertainment
Year EAP started: 2002
Company objective: Employee Benefit
A new and exciting addition to the PPC Worldwide customer base was introduced in August 2002, covering the employees of the world famous British Airways London Eye.
Julie Gallagher, Head of Human Resources comments:
“Our Employee Assistance Plan has become a very successful part of our overall benefits package that is offered to all employees here at The London Eye Company.”
Implementation
As the world's largest observation wheel their people have a strong focus on maintaining the very highest standards of safety and service.
“The key to its success here was a thorough introduction and promotion of the scheme with real buy-in from our Management Team at all levels. PPC assisted us with this process and offered training and support for the implementation team.” Julie Gallagher.
EAP Package
London Eye Company’s comprehensive EAP package includes:
24-hour access to telephone counselling, advice and information
Face-to-face sessions in local area
Professional consultation for managers, complementing HR support
Management referral service
Specialist financial advice
Debt management services
Specialist legal advice
CAB information services
Childcare information
Dependent care information
Critical Incident support
Employee promotional packs
Account Management
“We find that the EAP works on two levels here; it’s a great benefit for employees and has offered professional, practical support and guidance in a large number of diverse issues. It is also used as a valuable management tool, offering advice and guidance to managers managing difficult and sensitive employee issues and we have had a number of success stories with referring employees via the referrals process.” Julie Gallagher.
Evaluation
PPC continually work with the London Eye to monitor the success of the EAP through interpretative management reporting and on-going evaluation.
“In a recent remuneration and benefits survey conducted with our employees the EAP was rated and valued as one of our top three company benefits.” Julie Gallagher.